Return Policy

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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U.S. Returns
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International Returns
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Return Conditions
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Online Purchases
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Retail Purchases
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Refund Times and Procedures
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Return of Damaged, Defective or Incorrect Products
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Identification Tag
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Limitation of Liability
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Governing Law and Dispute Resolution
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Amendments and Updates

U.S. Returns

You have the right to return items purchased on godstruecashmere.com (Website) by emailing God’s True Cashmere LLC (GTC) within twenty (20) days from the day you receive the items. The items must be handed to the courier within twenty (20) days of receiving return authorization to be eligible for a refund.

International Returns

You have the ability to return products purcahsed on the godstruecashmere.com (Website) by emailing God's True Cashmere LLC (GTC) within eight (8) days from the day you receive the related order. The products must be handed to the courier within eight (8) days of receiving the related order. 

Return Conditions

GTC only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:

  • The products have not been used, worn or washed and are in the same conditions in which they were received and, in any case, must be compliant with the requirements detailed in the section on Compliance Checks below;
  • The identification tag (with the disposable seal) and labels are still attached to the products;
  • The products are returned in their original packaging; and
  • The products are not damaged.

You cannot return customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons.

Online Purchases

For online purchases you can inform GTC of your intention to return merchandise by emailing contact@godstruecashmere.com. GTC will send you an email confirming that they have received your email and provide return processing instructions including a confirmation code.

 

GTC recommends that you use UPS (www.ups.com) or Fedex (www.fedex.com) for returning products and DHL for international returns. If your return is approved, GTC will email you a shipping label to cover your return. If you choose to use the label provided, GTC will pay the courier on your behalf and will deduct the shipping cost from your refund.

 

If you prefer to send the returned merchandise with a courier of your choice other than UPS, Fedex or DHL, you may do so at your expense. Refunds will be processed upon receipt of the merchandise.

 

Please note that any merchandise sent to GTC without prior authorization and a confirmation code for the transaction code may be rejected at GTC’s sole discretion.

Retail Purchases

For retail purchases eligible for return, you can inform the retailer from whom you have purchased the merchandise. The retailer where you purchased the merchandise will assist you in completing the return.

Refund Times and Procedures

Refunds are processed within approximately between (7) to seven (14) business days of our receipt of the returned merchandise and confirmation that the return conditions have been satisfied. Your refund will be credited back using the same payment method used to make the original purchase on the Website.

Refund times depend on the payment method originally used:

  • Credit/debit card: refund times will depend on the credit or debit card company’s policies, but will normally take place within two billing cycles.
  • PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.

Return of Damaged, Defective or Incorrect Products

You have the right to return products purchased on the Website due to an error on our part or because product(s) are damaged or defective, provided that you notify GTC within twenty (20) days of receipt of the product(s) for orderes delivered in the USA and within eight (8) days of receipts for all other destinations, by submitting a request via email to contact@godstruecashmere.com.

 

Please contact the Customer Care before returning the products. You must return the product(s) by mail in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal. GTC will examine the returned product(s) to determine whether they are damaged, defective or incorrect, and will inform you by email within a reasonable period of time of whether GTC will accept the returned product(s) and refund their price. If accepted by GTC, damaged, defective or incorrect product(s) will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost. In the event that GTC finds no damage, defect or error with the returned product(s), you will be notified that the refund will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery GTC reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).

Identification Tag

All products sold by GTC include an identification tag attached with a disposable seal, which constitutes an integral part of the product. Please try on the products without removing the tag or seal. Products returned without the tag and seal will not be accepted.

Limitation of Liability

GTC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE WEBSITE OR AS THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, GTC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. GTC WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PRODUCTS, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF PROFIT, REVENUE, OPPORTUNITY, OR DATA. NOTHING IN THE FOREGOING DISCLAIMER OF LIABILITY LANGUAGE SHALL SERVE TO DENY ANY CONSUMER, THAT IS A RESIDENT OF NEW JERSEY, (I) THE RIGHT TO BRING A PRODUCT LIABILITY CLAIM UNDER THE NEW JERSEY PRODUCT LIABILITY ACT, N.J.S.A. 2A:58C-1, (II) THE ABILITY TO SEEK PUNITIVE DAMAGES OR (III) THE ABILITY TO SEEK CONSEQUENTIAL DAMAGES IN INSTANCES OF INJURY TO THE PERSON IN THE CASE OF CONSUMER GOODS. NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT GTC IS FOUND LIABLE IN RESPECT OF ANY LOSS, DAMAGE OR CAUSE OF ACTION (WHETHER CONTRACTUAL, EXTRA-CONTRACTUAL OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCT, GTC’S LIABILITY SHALL BE STRICTLY LIMITED TO THE SALE PRICE OF THAT PRODUCT. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Governing Law and Dispute Resolution

These terms are an integral part of the General Terms and Conditions of Sale and are governed by California law. All legal proceedings arising out of or in connection with this Return Policy shall be brought solely in the City of Los Angeles, State of California. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.

Amendments and Updates

GTC may amend or update all or any part of this Return Policy at any time in its sole discretion and without notice. Any amendments and updates to the Return Policy shall be effective upon publication on the Website. Please access the Return Policy on the Website regularly in order to check whether the Return Policy has been updated. If any provision of any part of this Return Policy shall be deemed invalid, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining Return Policy.

Last updated on September 1, 2022